Terms & Conditions | Sathi Bandarban

Terms & Conditions Last updated: October 22, 2026

Welcome to Sathi. These Terms & Conditions explain how Sathi's local services work and the responsibilities of customers when requesting a service through our website, phone, WhatsApp, or Facebook Messenger.

Sathi operates in Bandarban Sadar, Bangladesh, with the aim of making everyday needs easier by connecting customers with local shops, restaurants, riders, and other service providers.

1. What Sathi Does

Sathi helps customers arrange local deliveries, shopping assistance, restaurant pickups, parcel delivery, and other everyday errands, subject to availability.

Sathi is a service provider, not the seller of the products purchased from local shops or businesses. When a customer asks us to collect an item from a shop, we help arrange the purchase and delivery on the customer's behalf.

The product is supplied and priced by the relevant shop or business. Sathi's role is to coordinate the requested service and bring the item to the customer.

2. Product Prices and Sathi's Earnings

For shopping and pickup requests, the product price is based on the applicable selling price charged by the shop or business.

Sathi does not add its own profit margin to the product price. Our earnings come from the delivery charge for the service we provide, rather than from increasing the price of the item.

Product prices may vary by shop, availability, quantity, or changes made by the seller. Where possible, the product price will be checked and communicated before a purchase is made. If the price or requested item changes materially, customer confirmation should be obtained before proceeding.

The delivery charge is separate from the product price. Customers should check the confirmed product cost and delivery charge so they understand the total amount payable.

3. How Delivery Charges Are Determined

Sathi does not necessarily use one fixed delivery charge for every request. The charge may depend on the practical work required to complete the service.

Factors may include:

- Time of day: Requests at night or during late hours may cost more than daytime requests because rider availability and the effort required can differ. - Distance and location: The distance travelled and the accessibility of the pickup or delivery location. - Waiting time: How long the rider needs to wait at a shop, restaurant, pickup point, or other location. - Shopping and collection time: The time and effort needed to find, purchase, collect, or organize the requested items. - Parcel size and weight: Larger, heavier, or more difficult-to-carry items may require additional effort. - Complexity of the request: Special instructions, multiple stops, or other circumstances that make the task more demanding.

These factors are considered according to the specific request and circumstances. Not every factor will apply to every order.

The purpose of this approach is to set a charge that reasonably reflects the time, distance, effort, and conditions involved, rather than applying an identical price to every task.

The applicable delivery charge should be communicated to the customer and confirmed before the service proceeds. If the requirements change and the charge needs to be revised, the change should be explained and agreed upon before proceeding with the additional work.

4. Requesting and Confirming a Service

Customers may contact Sathi through the website, phone, WhatsApp, or Facebook Messenger.

Please provide accurate contact details, pickup and delivery addresses, item descriptions, quantities, and any necessary instructions.

A request is subject to availability and should be treated as confirmed only after the relevant service details and delivery charge have been communicated and agreed upon.

5. Shopping Assistance and Product Availability

When shopping on a customer's behalf, Sathi follows the customer's instructions as far as reasonably possible.

Customers should provide clear information about the requested products, quantities, budget, and acceptable alternatives where relevant.

Sathi cannot guarantee that every item will be available at a particular shop or at an expected price. If a requested item is unavailable or its price changes, the customer may be asked to approve an alternative or revised arrangement before the purchase is made.

6. Restaurant and Local Business Pickups

For restaurant and local business pickups, the product price, availability, preparation time, and product quality are determined by the relevant business.

Sathi coordinates the requested pickup and delivery; it does not set the restaurant's menu prices or control its preparation process.

Unless explicitly confirmed, no fixed preparation or delivery time is guaranteed.

7. Delivery and Parcels

Customers must provide a correct delivery address, a reachable contact number, and clear instructions.

Delivery time may be affected by traffic, weather, waiting time, shop or restaurant preparation, rider availability, distance, or other circumstances.

Customers must accurately describe parcels and ensure that their contents are lawful and suitable for transport. Sathi may decline a request that is unsafe, unlawful, or unsuitable for the service.

8. Changes and Cancellations

Customers should contact Sathi as soon as possible if they need to change or cancel a request.

Whether a request can be changed or cancelled depends on its current stage. A purchase, preparation, pickup, or delivery arrangement may already be underway.

If costs have already been incurred or work has already begun, the situation and any applicable costs should be explained to the customer. Any cancellation-related charge should be communicated before it is applied where reasonably possible.

9. Customer Responsibilities

Customers are expected to:

- Provide accurate information and clear instructions. - Confirm the product price and delivery charge before the service proceeds. - Inform Sathi of any important requirements or changes. - Treat riders, helpers, and business staff respectfully. - Avoid unlawful, unsafe, or misleading requests. - Pay the amount agreed for the confirmed service.

10. Service Availability and Limitations

Sathi primarily serves Bandarban Sadar, Bangladesh. Requests depend on location, time, rider availability, shop availability, and the nature of the task.

Although customers may contact Sathi at any time, this does not guarantee that every request can be accepted or completed immediately.

Sathi makes reasonable efforts to coordinate the requested service but cannot control every external factor, including shop operations, traffic, weather, or product availability.

Nothing in these terms excludes any customer rights or legal responsibilities that cannot lawfully be excluded.

11. Website Accounts and Privacy

Customers should provide accurate information when using website account, order, or tracking features and keep their login details confidential.

Personal information is handled in accordance with Sathi's Privacy Policy.

12. Changes to These Terms

Sathi may update these Terms & Conditions when its services or operating practices change. The revised version will be published on this page with an updated date where appropriate.

13. Contact Sathi

For questions about a service or these terms, contact us:

- Phone: 01581775906 - Hotline: 09658576092 - WhatsApp: 01355-004073 - Facebook Messenger: https://www.facebook.com/share/19h4rj9SUo/

Service area: Bandarban Sadar, Bangladesh.

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