Privacy Policy | Sathi

Privacy Policy Last updated: October 22, 2026

At Sathi, we respect your privacy and aim to handle your personal information responsibly. This Privacy Policy explains what information we may receive, why we use it, and how you can contact us with questions about your information when using Sathi's website and services in Bandarban Sadar, Bangladesh.

1. Information We May Collect

Depending on how you use Sathi, we may receive the following information:

- **Contact information:** Your name, phone number, and other contact details you choose to provide. - **Service and order information:** Your delivery or pickup address, order details, requested items, instructions, and other information needed to complete your request. - **Account information:** Information associated with your website account, where applicable. - **Order and tracking information:** Information related to your requests, order status, and delivery progress.

We may receive this information through our website, phone calls, WhatsApp, or Facebook Messenger.

Please provide only the information needed to arrange your requested service.

2. How We Use Your Information

We may use your information to:

- Understand and respond to your requests. - Arrange and complete deliveries, shopping assistance, pickups, and other requested services. - Contact you about your request, order status, delivery arrangements, or service-related questions. - Coordinate with a rider or relevant local business when necessary to complete your request. - Maintain relevant order records and address service-related issues.

We do not intend to use your personal information for purposes unrelated to our services without an appropriate basis.

3. When Information May Be Shared

We may share limited information with a rider or a relevant business when it is reasonably necessary to complete your requested service. For example, a delivery may require your delivery address and contact details.

We do not claim that information is never shared. Any sharing should be limited to what is needed for the relevant service or otherwise appropriately permitted.

We may also need to disclose information where required by applicable law.

4. Website Accounts, Orders, and Tracking

Some features of the Sathi website may involve account information, order details, or tracking information.

Please use the website's account and ordering features responsibly and avoid sharing your login credentials with others. The information processed may depend on the feature you use.

5. Analytics and Advertising

Based on our current information, Sathi does not use Google Analytics or advertising tracking tools.

The website may still process technical information necessary for its operation. If our use of analytics, cookies, or advertising technologies changes, this policy should be updated where appropriate.

6. Data Security and Retention

We aim to handle personal information responsibly and take reasonable care to avoid unauthorized access or disclosure. However, no online service or method of electronic storage can be guaranteed to be completely secure.

We retain information only for as long as it is reasonably needed for the relevant service, recordkeeping, resolving issues, or meeting applicable obligations. The exact retention period may vary depending on the type of information and the circumstances.

7. Your Choices and Requests

You may contact Sathi to ask about the personal information associated with your request, or to request a correction or deletion where appropriate.

Some information may need to be retained to complete an ongoing service, resolve a dispute, or meet applicable obligations. We will consider requests in light of the circumstances and applicable requirements.

8. Third-Party Services

When you contact Sathi through WhatsApp, Facebook Messenger, or another third-party platform, that platform may process information under its own privacy policy and terms.

Sathi does not control the privacy practices of those external platforms. Please review their policies when using their services.

9. Children's Privacy

Please provide personal information through Sathi only when you are authorized to do so. If information about a child is provided, it should be limited to what is necessary for the requested service and shared by an appropriate parent, guardian, or authorized person where applicable.

10. Changes to This Policy

We may update this Privacy Policy when our services, website features, or information-handling practices change. The updated version will be published on this page with a revised update date where appropriate.

11. Contact Sathi

If you have questions or concerns about this Privacy Policy or your personal information, you can contact us through:

- **Phone:** 01581775906 - **Hotline:** 09658576092 - **WhatsApp:** 01355-004073 - **Facebook Messenger:** [https://www.facebook.com/share/19h4rj9SUo/](https://www.facebook.com/share/19h4rj9SUo/)

Service area: Bandarban Sadar, Bangladesh.

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