Delivery & Cancellation Policy | Sathi

Delivery & Cancellation Policy Last updated: October 22, 2026

At Sathi, we aim to make everyday tasks easier by helping customers arrange local deliveries, shopping assistance, restaurant pickups, parcel delivery, and other requested services in Bandarban Sadar, Bangladesh.

This policy explains how delivery arrangements work, how charges are determined, and what customers should know when changing or cancelling a request.

1. Service Area and Availability

Sathi primarily serves Bandarban Sadar, Bangladesh.

Requests are accepted subject to location, rider availability, the nature of the task, shop or restaurant availability, and other practical circumstances.

Customers may contact Sathi at any time. However, contacting us does not guarantee that a rider or a particular service will be available immediately.

2. How Delivery Charges Are Determined

Sathi does not necessarily apply one fixed delivery charge to every request. Charges are determined according to the circumstances and the work required.

Factors may include:

- Time of day: Night-time and late-night requests may have higher charges than daytime requests. - Distance: The distance between the pickup and delivery locations. - Waiting time: Time spent waiting at shops, restaurants, or pickup points. - Shopping time and effort: The time needed to find, purchase, collect, or organize requested items. - Parcel size and weight: Larger, heavier, or difficult-to-carry items may require additional effort. - Complexity: Multiple pickup locations, special instructions, or other additional work.

Not every factor applies to every request. The charge depends on the actual circumstances of the task.

We aim to communicate the applicable delivery charge before proceeding. If the request changes in a way that affects the charge, the revised amount and reason should be explained and agreed upon before the additional work proceeds.

3. Product Prices and Delivery Charges Are Separate

Sathi helps customers obtain products from local shops and businesses. Sathi is not the seller of those products.

For shopping and pickup requests, the product price is based on the applicable selling price charged by the relevant shop or business. Sathi does not add its own profit margin to the product price under this arrangement.

Sathi earns from the agreed delivery or service charge, not by adding a hidden markup to the product price.

The product cost and delivery charge are separate. Before confirming a request, customers should understand the expected product cost, the applicable delivery charge, and the total amount payable.

Product prices and availability may change. Where possible, any material change should be communicated and confirmed before the purchase proceeds.

4. Delivery Time and Delays

Delivery time depends on the nature of the request, distance, rider availability, shopping or collection time, waiting time, traffic, weather, and other circumstances.

Some requests may be completed quickly, while others may take longer. Unless a specific time has been explicitly confirmed, Sathi does not guarantee a fixed delivery time.

If a significant delay becomes apparent and communication is possible, customers should be informed.

5. Shopping and Restaurant Pickups

For shopping assistance, customers should provide clear details about requested items, quantities, budget, and acceptable alternatives where relevant.

For restaurant pickups, preparation time, product availability, prices, and food quality depend on the restaurant.

If an item is unavailable or its price changes, Sathi may contact the customer to confirm an alternative or revised arrangement before proceeding with the purchase.

6. Changing a Request

If you need to change your delivery address, items, quantity, pickup location, or other details, contact Sathi as soon as possible.

A change may affect the delivery charge or completion time. The updated arrangement and any additional charge should be communicated and agreed upon before the additional work proceeds.

Changes may not be possible if the purchase, pickup, or delivery is already too far advanced.

7. Cancelling a Request

If you wish to cancel a request, contact Sathi as soon as possible.

Whether cancellation is possible depends on the stage of the request. If shopping, preparation, pickup, or delivery has already begun, some work may already have been completed.

Where an actual cost has already been incurred or work has already been performed, the circumstances and any applicable amount should be explained to the customer. Any cancellation-related charge should be communicated before it is applied where reasonably possible.

Sathi does not promise that every request can be cancelled without cost. The applicable situation will depend on the work already completed and the arrangements confirmed for that request.

8. Delivery Address and Receiving the Order

Customers are responsible for providing a correct delivery address, an active contact number, and clear instructions.

Please ensure that you or an authorized recipient can receive the delivery. Incorrect contact details, an unavailable recipient, or an inaccessible location may cause delays or additional work.

If delivery cannot be completed, Sathi will consider the circumstances and communicate the available options where possible.

9. Parcels and Items

Customers must accurately describe parcels and ensure that the contents are lawful and suitable for transport.

Large, heavy, fragile, or difficult-to-carry parcels should be described before the delivery charge is confirmed. Certain items or requests may be declined if they are unsafe, unlawful, or unsuitable for the available service.

10. Contact Sathi

For delivery arrangements, charge confirmation, changes, or cancellations, contact us through:

- Phone: 01581775906 - Hotline: 09658576092 - WhatsApp: 01355-004073 - Facebook Messenger: https://www.facebook.com/share/19h4rj9SUo/

Service area: Bandarban Sadar, Bangladesh.

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